Shipping Policy

We ship to US contiguous 48 states only. Unless shipping cost is listed with item, shipping on orders over $75 is free. Orders under $75 will be billed $10 minimum for shipping.

Return Policy

The Northern Lights Music 48 hour approval policy allows our customers to evaluate their guitar purchase in the comfort of their own home. Should you decide you would like to return your guitar you should contact us by phone or e-mail within 48 hours of delivery to obtain return authorization. On the third day simply ship the guitar back to us using the same shipping method as we used to get the guitar to you. All items must be in original, salable condition as we sent it, with all original packaging, accessories and equipment.

Upon passing inspection, returns will be credited after deducting the original shipping cost. A 5% restocking charge will also be assessed for returns sent for refund. Buyer assumes responsibility for return shipping costs. This return policy does not apply to custom ordered instruments, exchanges, closeouts or orders outside the continental USA for which there are no returns. In the case of cold weather, upon request, the return period may be extended 24 hours. Buyer receives a full refund in their original payment method less any incurred shipping charges and a 5% restocking feee. Please allow seven to ten business days to process your returnItems must be returned in original, as-shipped condition with all original packaging and no signs of use.

Amplifiers, pedals and electronic equipment as well as accessories and any other non-guitar items are non-returnable.

NLM Layaway Policy

We require an initial deposit of 25% down (minimum) and 50% down (minimum) on special orders. We operate a 30 day layaway period, however a longer period may be coordinated, up to 90 Days (with a 25% deposit and then equal three monthly payments). Should the holding period lapse with balance unpaid the item will be taken off hold and the deposit forfeited. The 48 hour approval policy does not apply for layaway purchases. All completed layaway purchases are final. All paid deposits are non-refundable but may be applied towards another purchase (no layaway) within six months of initial deposit. No credit shall be issued after that time. Please call us to coordinate a layaway and payment plan.