US contiguous 48 states only: Free Shipping on all orders over $75 except on any items where a shipping charge is listed. Orders under $75 will be billed $10 for shipping.
International Shipping: Orders from outside the continental US will incur shipping costs. To obtain a custom shipping quote please contact us at firstname.lastname@example.org.
NLM 48 Hour Approval and Returns Policy
The Northern Lights Music 48 hour approval policy allows our customers to evaluate their purchase in the comfort of their own home. Should you decide you would like to return your purchase you should contact us by phone or e-mail within 48 hours of delivery to obtain return authorization. On the third day simply ship the guitar back to us using the same shipping method as we used to get the guitar to you. All items must be in original, salable condition as we sent it, with all original packaging, accessories and equipment. Upon passing inspection, returns will be credited after deducting the original shipping cost. A 5% restocking charge will also be assessed for returns sent for refund.
Please allow seven to ten business days to process your return. This return policy does not apply to custom ordered instruments, exchanges, closeouts or orders outside the continental USA for which there are no returns. In the case of cold weather, upon request, the return period may be extended 24 hours. Amplifiers and other electronic equipment are non-returnable.
NLM Layaway Policy
We require an initial deposit of 25% down (minimum) and 50% down (minimum) on special orders. We operate a 30 day layaway period, however a longer period may be coordinated, up to 90 Days (with a 25% deposit and then equal three monthly payments). Should the holding period lapse with balance unpaid the item will be taken off hold and the deposit forfeited. The 48 hour approval policy does not apply for layaway purchases. All completed layaway purchases are final. All paid deposits are non-refundable but may be applied towards another purchase (no layaway) within six months of initial deposit. No credit shall be issued after that time. Please call us to coordinate a layaway and payment plan.